||Your ability to shape a day of learning that was both thought
provoking and easy to participate in was masterful. Your willingness
to give of your time and be a resource person is an important
and essential element in the success of our program. Thank you
again for making this day dynamic and powerful, and for your
hard work to improve the collective effectiveness of our emerging
David Holtzman, Executive
||The feedback we received from your session was overwhelmingly
positive, both from the customers and from our internal participants.
Rather than focusing on what we could get out of our customers,
you initially focused on establishing a level of trust and respect
between our executive team and the Council members. Once this
relationship was established, you were able to engage our customers
in a series of thought-provoking exercises, all the while building
a sense of community amongst our Council participants.
Greg Dalzell, Director, Marketing Development
||We are a highly diverse group with multiple perspectives on
business direction and future focus. We needed an outside facilitator
to push us past some sticking points and challenge us to re-think
both strategy and tactics. We also needed a facilitator who
was comfortable directing without being directive, and who would
bring a sophisticated understanding of consulting practice strategy.
You perfectly matched our needs.
Mark Frein, Associate
Learning Strategies Group
Simon Fraser University - Faculty of Business Administration
From our first two sessions David's skills became apparent:
- He was able to set group dynamics that allowed for issues
to be tabled in a non-confrontational manner,
- He was able to "read" individuals and pull together
small working groups that would maximize the time available
and the potential contributions of each individual,
- He kept the group focused on the tasks at hand without
resorting to strong arm techniques: thus the group came
to trust him implicitly.
Our progress has been dramatic and would not have occurred
at the same pace or to the same standards without David's
assistance. He has provided real, demonstrable value to our
company working in areas that are difficult and too often
avoided for that reason.
Robert M. Lawrie
President and CEO
Q Media Services Corp.
||I want to put onto paper how valuable your contributions have
been to our workshop over the past three years. Looking back
over the past years, your interactive facilitation skills addressed
the following: The Courage to Lead; Exploring Emotional Intelligence;
Is the Creative Executive an Oxymoron? The fact that you were
brought back by the group for a third time indicates how much
your skills are treasured.
Director, Professional Education
AstraZeneca Canada Inc.
The Customer Care Management Group at ICBC would like to
express our appreciation and thanks for your presentation
on change and for showing us how we can use courage to move
us forward. You have a knack for instilling courage and inspiration
through stories that are relevant to our business.
Many Comments were received from the group around how they
felt energized, motivated and rejuvenated after your session.
Again we would like to express our appreciation to you for
coming to our planning session and providing us with a few
helpful motivational tips that will assist us in managing
change in the future.
AVP Service Quality
Insurance Corporation of British Columbia